Terms and Conditions

To secure your appointment booking, you must make a 50% payment of the service cost at least 48 hours before your appointment. Please make the required payment to avoid the cancellation of your appointment. If you wish to cancel or reschedule your appointment, please provide at least 48 hours' notice, and the 50% deposit payment will be fully refunded. For purchasing a membership or package, payment must be made 48 hours before the first booking.

If you cannot attend your appointment, kindly inform Rusa by phone as soon as possible. Please note that cancellations require a minimum of 24 hours' notice. If you provide less than 24 hours' notice for cancellation, the total amount for the service will be charged.

While we try to avoid cancelling appointments, if Rusa needs to cancel your appointment for any reason, we will provide you with as much notice as possible.

When purchasing membership packages or vouchers, all services must be taken within one calendar year from the date of purchase.

Confidentiality

Any information you provide to Rusa will be treated as strictly confidential and will not be disclosed to any third party. However, we may disclose your confidential information in specific limited circumstances as required by law, such as when there is a suspicion of harm to a child, vulnerable adult, or other person or when past or future criminal activities are involved.

Client Responsibility

Please note that changes to your hair health and practices require commitment and ongoing effort. While we are confident that you will notice improvements in your hair's appearance and feel, individual responses may vary, and we cannot guarantee the complete resolution of any hair-related issues.

One-on-One: Stylist Services

Your payment covers the 1:1 time with a stylist. While we may follow up with you between services, this communication is separate from the service itself, and we cannot guarantee the frequency of such contact. We will strive to respond to any queries within a reasonable period.

To ensure the most value from your service, certain boundaries must be established:

Please get in touch with your stylist on the salon phone or by email unless instructed otherwise.

Aim to provide updates and questions on your progress and stylist-related matters during their working days via salon email or phone. Please respect their duty to other clients and avoid multiple contacts in one day unless requested.

Anti-Discrimination Policy

Rusa is committed to providing accessible services to everyone, regardless of age, gender, gender identity, sexual orientation, religion, race, marital status, or disability.

Privacy Policy

Our privacy policy outlines how Rusa will use and protect any personal information you share using our website and services. We are dedicated to protecting your personal information and will only use it for the purposes stated in the privacy policy. Your personal information will not be provided to third parties without your permission or as required by law. Please visit our website periodically for updates to the privacy policy.

Website and Services General Terms of Use

By browsing or using this website or purchasing our services, you agree to comply with and be bound by the terms and conditions of use and the privacy statement on this page. The content on this website is for general information and may change without notice. We do not provide guarantees or warranties on the accuracy, timeliness, or suitability of the information for any specific purpose. The use of this information is at your own risk, and Rusa is not liable for whether the products and services meet your specific requirements. We cannot guarantee specific outcomes from our services or products, as individual responses may vary.

Governing Law

These terms and conditions, along with any non-contractual obligations, are governed by the laws of England and Wales. You and Rusa submit to the exclusive jurisdiction of England and Wales.

LET'S CONNECT

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