Cancellations / Deposits / Customer Guarantee.
Customer Service Guarantee – The fine print
We pursue excellence through constant improvement, training and development to meet and exceed your expectations. During your consultation, the stylist will discuss your hair goals. If your hair goals are to be achieved on multiple visits through a journey, this will be addressed, and your expectations will be managed accordingly. We always try to be open, authentic and honest in our communications, so you can fully expect how much your service will cost and what will likely be achieved before you commit to the service or hair journey.
We do this through:
Thorough consultations in person. A strand test before a new colour service or plan to ensure colour results. A strand test before a chemical service ensures your hair's condition isn’t compromised. Allergy alert screening and skin testing align with our insurance policy and manufacturers' guidelines to ensure your health and safety.
Following a service, if you are dissatisfied, we ask that you contact us via email, telephone, or in person within seven days of the first service.
The next step will be to deliver a service or product to rectify the dissatisfaction within seven days. If management agrees that there is no opportunity to meet your expectations after receiving your feedback fully, you will get a refund for the service charged. Feedback is critical at Rusa Hairdressing.
All feedback will be used to develop and maintain the services and products offered at the Salon.
Complaints Policy
Rusa Hairdressing Salon aims to guarantee customer satisfaction. Still, in circumstances where you feel this has yet to be achieved, we encourage you to let us know, and we will always strive to correct the service.
All feedback will be used to develop and maintain our services and will be received with gratitude. Delaying a complaint will seriously affect our ability to investigate and rectify it; we kindly request that if you are not 100% satisfied with your service, you inform us via email at petrarowe@rusahairdressing.co.uk. Telephone 0151 6772468, or in person within seven days of the initial service.
Rusa Hairdressing Deposit & Cancellation Policy
To ensure fairness for our clients and stylists, Rusa Hairdressing now requires a deposit for all future bookings.
Deposit Policy: A 25% deposit is required for all haircuts and styling services, and a 50% deposit is required for all colour and chemical services.
Deposits will be deducted from your total bill on the day of your appointment.
Cancellation & Rescheduling 48 hours' notice: Your deposit will be fully refunded or transferred to a new appointment.
24 hours' notice: Your deposit is non-refundable but can be transferred to one rescheduled appointment.
Less than 24 hour’s notice / No-show: Your deposit is forfeited.
Late Arrivals: If you arrive more than 15 minutes late, your appointment may be cancelled, and your deposit will be forfeited.
We will try to accommodate you where possible, but this is not guaranteed.
How to Pay Your Deposit: You can pay your deposit via card or cash. Online booking will take 50% off when you schedule your appointment.
By booking with us, you agree to these terms. Thank you for your understanding and support – we appreciate your business and can’t wait to serve you soon!
Rusa Hairdressing 📞 0151 6772468 📧 petrarowe@rusahairdressing.co.uk 📍 231 Hoylake Road, Moreton, Wirral, CH46 0PF
Extensions
Following a complimentary consultation for hair extensions, we will provide a quote for the cost of hair and products, plus a quote for fitting. The cost of the hair and products is payable upfront and is non-refundable. Once this is ordered, it cannot be returned.
The cost of the fitting is payable on the day 48 hours before your appointment. The cost of fitting is payable with a 50% deposit booking.
Weddings
Wedding hair appointments are booked following a consultation. A deposit of 50% is required to secure your wedding with Rusa Hairdressing at the time of booking. Full payment will be required Six weeks before your event when you will receive a full and final quote.
Wedding deposits will be refunded as follows: Up to six weeks before your wedding date, you will receive a 100% refund or be carried over to a new booking.
Between six weeks and two weeks before your wedding date: 50% refund or carried over into a new booking.Up to two weeks before your wedding date: Nil
Skin Testing
At Rusa Hairdressing, The safety of clients is always our priority. Colour clients must be skin tested 48 Hours before your appointment; this follows the salon insurance cover.
Clients who have to be skin tested:
Every new client who attends Rusa Hairdressing has not had colour with us for 12 weeks. For every client who has previously had COVID-19, A skin test may also be necessary following health and safety questions during a consultation. This is to determine any allergic reactions; if this is the case, your stylist will let you know if she can carry on with your colour service. This must be carried out following the salon's insurance policy.
Under 16’s
We consider anyone under the age of 16 to be a minor. We do not allow any colour services on a child.